Have you ever considered having your company/brand contribute to a non-profit or help out in some sort of charity or noble cause? If you have, ever consider the societal implications it could have on your image?
Before I get started, I want to make it a point that I do not believe that people/companies/brands should only help out the needy in order to bolster their image. But they should do it because they can and that they want to make a difference.
One of the brands I represent is BikeCommuters.com. Recently I spearheaded a new initiative with the website to start helping out the local bicycles who had needs. I contacted one of the site’s advertisers whom they’ve had a long standing relationship with, to see if they’d be interested in helping out with some product donations. We also started helping out with Operation Feed The Homeless, a local non-profit that aides the homeless of Santa Ana, Ca. While they are out there providing food, clothing and other needs, I’ve gone around as a representative of BikeCommuters.com and would hand out bicycle lights and locks to people who I saw needed it.
We didn’t do this to make BikeCommuters.com look good, though it dos help, but because there are good hearted people that run the site as well as the generous donations, they were able to pull this off. In fact they’re going again with more support from another company that wanted to donate their time and products to the cause.
So here’s the thing, when your brand does something good like meeting the needs of the less fortunate or help build a house and etc, your brand will automatically touch a nerve with your audience. Not only does it show that the brand is conscientious of the needs around them, but it helps give the brand a humanistic touch that may never been seen before. When this happens, it tends to build brand loyalty, thus repeat customers.
I don’t know about you, but I’m more willing to shop at an establishment or online retailer who commits to some sort of advocacy or community service. It even helps when I read about their projects on their blogs or on Facebook. If anything at all, look at it as this…It makes for a great marketing opportunity for your brand. You’ll have tons of content for your site, it gets your employees excited and it’s also a great team building exercise.